Shipping policy

Shipping

Ziwvznvaxa
Thomas Dziambor
Aussenkuecheweg 4, 40213 Düsseldorf, Germany
Email: info@ziwvznvaxa.store
Phone: +49 211 54030400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Islands & modules

Cleaners, wipes, liners, inserts and covers ship by parcel; built-in modules ship on a pallet, and kitchen islands are large and heavy and ship on a pallet, the big islands in sections. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled or connected — a stone or stainless island is heavy and needs several people. Stand islands on a firm, level base, connect gas via a leak-tested regulator or a competent gas installer, wire electrical modules through an RCD by a qualified electrician and plumb sinks to drainage. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.